Returns Policy

RETURNS

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Our policy lasts 14 days. If 14 days have passed since your delivery, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. have received. It must also be in the original packaging.

In accordance with the Consumer Code and hygiene and health standards, returns are not possible once the box has been unsealed (plastic surrounding the product).

Items that cannot be returned:
* Certain health and personal care products

There are certain situations where only a refund cannot be granted are: (the if applicable)
* Any item which is not in its original condition, is damaged or has certain missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will email you to confirm that we received it well. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account. original method of payment, within 7-10 days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please consult your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at support@ tastine.com

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you would like to exchange it for the same item, please email us at support@tastine.com

Gifts
If the returned item was identified as a gift when purchased and if shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be emailed to you.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping
To return a product, you must post it after making email contact at support@tastine.com

Depending on location where you live, the time it may take to receive your exchanged product may vary.

If you are shipping an item worth more than €40, you should consider using a delivery service that allows you to track shipment or to take out delivery insurance. We do not guarantee that we will receive the item you return to us.