FAQs

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

We take 24 working hours to process your order and then 2-5 days to deliver it to you.

DO YOU SHIP WORLDWIDE?

Yes, absolutely. We ship worldwide.

WHERE ARE YOU?

Our offices are located in London, UK.

HOW TO TRACK MY ORDER?

You will receive an email once your order has shipped with your tracking number. It may take 2-3 business days for the tracking information to be updated in the system.

WHAT HAPPENS IF MY PRODUCT IS DEFECTIVE?

If your product is defective, you can send it back to us within 14 days of receipt and we will refund you the full price of the item as soon as it reaches us.

However, all returned products must be in perfect condition and return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.

IS YOUR SITE SECURE?

This site is 100% secure. And to tell the truth, we could even say that it is 300%.

WHAT ARE THE PAYMENT METHODS?

Currently, you can pay by credit card or Paypal on our site. We do not accept bank cheques, transfers or payment at reception.

PARTNERSHIPS AND SPONSORSHIP

For all inquiries about partnerships, influencers, ambassadors, sponsorship or affiliation, please contact us at marketing@tastine.com